Shipping Policy

Age Signature Requirements

- You must be at least 21 years of age to purchase and receive wine and spirits.

- All deliveries require an adult signature

Shipping in New York State

- We offer free ground shipping on orders over $99 (pre-tax) in Manhattan, Queens and Brooklyn, and orders over $199 (pre-tax) elsewhere in New York State.

- For Wine Club orders, each month’s total purchase amount must exceed the above minimum amounts to qualify for free shipping.

Manhattan - Free Delivery On Orders Over $99 (pre-tax)

- Divino offers free delivery (Mon. through Sat.) on orders that exceed $99 pre-tax.

- Orders placed before 12 noon will generally be delivered the following business day, barring seasonal peaks in delivery volume and inclement weather.

- Orders placed on Sundays will be delivered as early as Tuesday, unless otherwise informed. You will receive a confirmation email once your order has been processed confirming your scheduled delivery date.

Brooklyn & Queens - Free Delivery On Orders Over $99 (pre-tax)

- Divino offers free delivery (Mon. through Sat.) on orders that exceed $99 pre-tax.

- Orders placed before 12 noon will generally be delivered the following business day, barring seasonal peaks in delivery volume and inclement weather.

- Orders placed on Sundays will be delivered as early as Tuesday, unless otherwise informed. You will receive a confirmation email once your order has been processed confirming your scheduled delivery date.

New York State Free Delivery On Orders Over $199 (pre-tax)

- Divino offers free shipping via UPS Ground throughout New York State on orders that exceed $199 pre-tax.

- For orders under $199, regular UPS rates apply.

- There is an optional 1% charge for insurance against breakage and loss, which you can decline at checkout .

- You will receive a confirmation email once your order has been processed confirming your scheduled shipment date, and then a subsequent email with your tracking number with which you may track your order.

 

Shipments outside New York State

- To find if your state allows direct wine shipping from retailers like us, go to UPS alcohol shipping guide.

- For all orders to be delivered to states other than New York, once your purchase is complete, you hereby authorize us to transfer your purchased items to a third party shipping company that works with UPS or Fedex and other Shippers. Because of this transfer, delivery may take longer (up to 13 business days)

 

Please noted

- Orders do not ship out on Saturday or Sunday.

- If you select the shipping option, approximate shipping costs will be calculated at checkout. There is an  1% charge for insurance against breakage and loss.

- UPS or Fedex will contact you within two business days from the day your order is shipped with your tracking number, shipping date, and anticipated delivery date.

- You hereby agree to take sole responsibility for complying with all laws regarding importation of alcohol into your state. Title to, and ownership of, all alcoholic beverages passes from Divino Wines & Spirits to buyer in the State of New York, which is why we charge New York sales tax on your order.

- During times of extreme heat or cold, we will gladly hold your purchases until we can ensure safer travel. If you opt to have your order shipped during such extreme weather, Divino cannot assume responsibility for the condition of your wines upon delivery.

Optional Insurance Coverage

- For 1% of your order value, you will be covered for loss or breakage on all orders shipped via UPS or Fedex. If your bottle arrives broken, or never arrives at all, let us know and we will make arrangements to replace it, free of charge. Insurance only applies to UPS or Fedex shipments.

- By refusing insurance, you relieve Divino Wines & Spirits of any and all responsibility for breakage or loss that may occur to your order.

 

Missed Deliveries

For Divino truck and messenger deliveries, if no one is available to receive the package when delivery is attempted, your order may be subject to a $20 charge for re-delivery.